Privacy Policy
Last Updated: March 2, 2025
This Privacy Policy describes how Shape Labs (the “Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit shapelabs.one (the “Site”), use our services, make a purchase there, or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another person whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any further steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources and have done so in the last 12 months, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific purposes listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable service terms, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information Do We Collect?
The type of personal information we obtain depends on how you interact with our Site and use our Services. When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.
Information You Provide Directly
The information you provide directly through our Services may include:
Contact Information – including your name, address, phone number, and email address.
Order Information – including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account Information – including username, password, security questions, and other information used for account security.
Customer Support Information – including information in your communications with us, for example when you send a message through the Services.
Some features of the Services may require you to provide certain information. You may choose not to provide this information, but this may prevent you from using or accessing certain features.
Information We Collect Automatically
We may automatically collect certain information about your interaction with the Services (“Usage Data”), using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, such as device information, browser information, network connection details, IP address, and other data about your interactions.
Information Provided by Third Parties
We may receive information about you from third parties, including:
-
Companies that support our Site and Services, such as Shopify.
-
Payment processors who collect payment details (e.g., bank account, credit/debit card details, billing address) to process your payment, fulfill your orders, and provide the products or services you requested.
-
Third parties we work with for online tracking technologies (pixels, SDKs, third-party libraries, and cookies).
All third-party information is treated under this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services – including processing payments, fulfilling orders, sending notifications about your account or transactions, managing your account, arranging shipping, facilitating returns or exchanges, and enabling functionality. Shopify may process your data under Shopify’s own Privacy Policy.
Marketing and Advertising – including sending promotional emails, SMS, or postal mail, and displaying advertising. This may include customizing ads shown on our Site or other websites. If you are in the EEA, the legal basis is our legitimate interest under GDPR Art. 6(1)(f).
Security and Fraud Prevention – including detecting and investigating fraudulent, illegal, or harmful activities. If you believe your account is compromised, contact us immediately.
Communication and Service Improvement – including providing customer support and improving our Services.
Cookies
Klar Attribution – We use Klar (Klar Insights GmbH) for analytics and reach measurement. If you wish to opt out, use this link:
https://2087294809.shapelabs.one/donottrack/me
This sets a “do_not_track” cookie on “shapelabs.one”.
You can find Shopify’s cookie information here:
https://www.shopify.com/legal/cookies
Blocking cookies may affect your experience or disable some features.
We also recognize the Global Privacy Control (GPC) signal as an opt-out request where applicable.
How We Share Personal Information
We may share your personal information under certain circumstances:
-
With vendors and service providers (IT, payment processing, data analytics, customer support, shipping).
-
With business and marketing partners.
-
With your consent (for example, social media plugins or product shipping).
-
Within our corporate group.
-
As part of a business transaction or to comply with legal obligations.
We have disclosed the following categories of personal data in the past 12 months:
-
Identifiers (contact and account info)
-
Customer Records information
-
Commercial information (orders, purchase history, support info)
-
Internet or network activity (usage data)
-
Geolocation data
Shared with: service providers, marketing partners, affiliates.
With your consent, we may “sell” or “share” certain data for advertising under applicable law.
Third-Party Websites and Links
We are not responsible for the privacy or security of third-party websites linked on our Site. Review their policies before sharing information.
Children’s Data
The Services are not intended for children, and we do not knowingly collect data from children. If a child has provided personal information, parents may request deletion.
We do not knowingly “sell” or “share” personal data of individuals under 16.
Security and Data Retention
No security system is perfect. Do not send sensitive data through insecure channels.
We retain your information as needed for account management, Services, compliance, dispute resolution, and legal obligations.
Your Rights
Depending on your location, you may have the following rights:
-
Right to access
-
Right to deletion
-
Right to correction
-
Right to data portability
-
Right to opt-out of sale/sharing or targeted advertising
-
Right to restrict processing
-
Right to withdraw consent
-
Right to appeal a decision
-
Right to manage communication preferences
We may verify your identity before responding to requests.
Complaints
If you have concerns, contact us via the information below. You may also contact your local data protection authority.
International Users
Your personal data may be transferred, stored, or processed outside your country, including by third-party providers. For Europe, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.